Email notifications for IVONNE Scheduling clients
At IVONNE, you'll receive automated emails from Acuity Scheduling about your appointments, packages, and subscriptions. The emails are sent from scheduling@acuityscheduling.com.
This guide reviews the notifications and their frequency.
| Email notification | Details |
| Initial Confirmation | Sent immediately after an appointment is booked |
| Reminders | Reminders are sent 1 week, 24 hours, and 2 hours (with an SMS) |
| Cancellation | Sent immediately after an appointment is canceled |
| Rescheduling | Sent immediately after an appointment is rescheduled |
| Follow-ups | Follow-ups are sent 1 day, several weeks, and in some instances 1 year later. |
| Package/Gift Certificate Order | Sent immediately after a client purchases a package, gift certificate, or subscription. |
| Subscription Paid | Sent immediately after a client is automatically charged for an ongoing subscription |
| Subscription Canceled | Sent immediately after a subscription is canceled |
Troubleshooting missed appointment notifications
If you are not receiving your email notifications, it could be related to these issues:
- Unsubscribed addresses - If you have clicked "Unsubscribe" at the bottom of a Scheduling email notification, Scheduling won't send any more notifications. It's not possible for IVONNE to resubscribe for you, but if you open any email from scheduling@acuityscheduling.com and click Unsubscribe again, the scheduling system will prompt you to resubscribe.
- Spam reports - If the you mark our message as spam, Scheduling won't send you any more notifications. If the you did this accidentally, contact reception so we can remove your email address from the blocked list.
- An appointment created manually by the IVONNE team chose not to send - When Scheduling users schedule, reschedule, or cancel an appointment, our team has the option to skip the automated notification to you the client. Scheduling records the decision not to send the notification in our appointment changelog.
Ask IVONNE to Resend confirmation emails
You can request that IVONNE resend the initial confirmation email to your mailbox for your upcoming appointment. It's not possible to resend confirmation emails for past appointments or to resend other types of emails, like reminders. To request that we resend your appointment emails please contact reception.
Add Acuity Scheduling to your safe sender list
If you expected a Scheduling email notification, but didn’t receive it, start by checking your spam or junk mail folder for the missing email. If Scheduling emails are getting caught in a spam filter, please add scheduling@acuityscheduling.com to the safe senders list.
If a spam filter isn’t catching the missing Scheduling notifications, you can try asking your Internet Service Provider (ISP) or email hosting provider that’s receiving the emails to add Scheduling’s email addresses and IP addresses to a trusted sender list. The hosting provider can add the email addresses above or Acuity's mailserver IP addresses:
- 149.72.52.197
- 149.72.90.69
- 149.72.227.216
- 149.72.242.200
- 168.245.51.104
- 198.37.159.6