Why am I not receiving emails from IVONNE?

If you sent us an email and didn't receive a confirmation from us, or if you're not receiving emails about your IVONNE appointments, this guide can help you troubleshoot the missed messages.

Ensure we have the correct email address

We might be sending emails to an old or incorrect email address. To learn where to find or change the email address associated with your account, try logging in to the scheduler using your email address.

Look in your spam folder

If you're subscribed to all email notifications and not receiving our emails, check your spam/junk folder. If you find any IVONNE emails filtered to spam or junk, check the sender email address and ensure you add our email addresses to your safe senders and address book.

Add us as a safe sender or contact

To prevent our emails from being marked as spam, create an "allowlist," or a list of trusted senders, in your email account. This makes a rule or filter that accepts all emails from our official email addresses.

If you're not sure how to set this up, contact your email provider for support. Options may vary depending on your provider.

Getting more help

If following this guide doesn't fix the issue, contact us from a different email address so we can help.