I received a suspicious email. Is it from IVONNE?

If you received a suspicious email that looks like it’s from us—or a company claiming to be associated with us—don’t click links, download attachments, or reply to the message. Report it to us by forwarding the entire email to us using the email address on our Contact page. Include the email header and subject line, which helps us investigate where it came from and stop it from spreading to other clients.

What you received could be a phishing email. Phishing is when scammers send messages trying to trick you into giving them your personal information. These emails often impersonate trusted brands like IVONNE.

Spot a phishing scam

While scammers often change their tactics, look for these signs of a phishing or spoof message:

• Requests for your bank account, username, password, social insurance number, or identity. Never share this information.
• A claim that your account is compromised.
• An unsolicited email with a link to verify your account information.
• Typos in the From email address. It’s common to receive something like support@ivoonnes.ca (typo).
• Suspicious links that don’t lead to www.ivonne.ca. Before you click a link, check the URL by copying it into your address bar without pressing Enter. Links in IVONNE emails preview as coming from ivonne.ca. (Please note that IVONNE changed its website and email domain from ivonnesanchez.com to ivonne.ca on January 9, 2023.
• Emails that mimic our design.
• Emails with .html or .zip attachments.

Official IVONNE email addresses

If you're not sure if an email address belongs to us, compare it to this list of our official email addresses. 

Information we'll never request

• Your full credit card number
• Your bank account or routing number
• Your password
• Your social insurance number

Never share this information unless it’s with a known and trustworthy party.

Information we might request

Here's what we might ask for when you contact us for support, make an appointment change, or place an order:

• Information to help us verify your account, like the last four digits of your credit card
• Confirmation of your phone number.
• Historical information such as your last appointment type with IVONNE.