Why Did My Email Bounce?

This guide describes what to do if your email to IVONNE was blocked, or bounced.

Certain email messages that meet specific criteria may be blocked by our mail system. This is to protect our environment, and our own users from spam, phishing, and other forms of malicious emails.

Occasionally, harmless emails that should otherwise be delivered to our mailbox get caught up in our compliance rules. If you have received a bounced or rejected email at ivonne.ca please be sure to double-check the email address.

Please contact us by phone at (613) 695-6662 and let us know the email address from which you are sending and a basic description of what is in your message. Once we have received this information we can make a determination of whether your email address can be whitelisted, or provide alternative methods of sending your message.