IVONNE Support Center

Contact Us

How To Use AlumierMD Products

This guide describes how to use your AlumierMD products purchased through AlumierMD.ca, where IVONNE is the clinic of record.

  1. Login to your AlumierMD prescription pad here. https://www.alumiermd.ca/login
  2. Click the Active Prescription pads which will appear at the bottom of the screen.
  3. Review the products listed and the specific instructions. By default, please refer to the "Directions" tab of the individual product on the AlumierMD.ca, or the instructions provided in the packaging ("manufacturers instructions").

If the product is not listed in your prescription pad, please make contact with our clinic, to avoid using a product that has not been recommended to you.

Generally speaking, skincare products are applied in the following order:

1. Cleansers

2. Exfoliants

3. Serums including EverActive C&E, Eye Serums

4. Moisturizers

5. Sunscreens

For additional help please contact our reception desk at reception@ivonne.ca, or call us at (613) 695-6662. You may also reach us by direct message on social media @ivonneclinic.